Browser Troubleshooting

Solutions

Internet Explorer

1. Open the Microsoft Internet Explorer browser
2. Click on the Tools menu icon in the upper right-hand corner and select the Internet options option.
3. In the Internet options window, click on the Advanced tab
4. On the Advanced tab, click the Reset button
5. In the Reset Internet Explorer Settings pop-up window, click the Reset button to confirm you want to restore Internet Explorer to its default settings

Google chrome

1. Open the Google Chrome browser.
2. Click on the Customize and control Google Chrome menu icon in the upper right corner, and then select the Settings option
3. Scroll to the bottom of the Settings page and click the Show advanced settings
4. Scroll to the bottom of the expanded Settings page and click the Reset settings button
5. In the Reset settings pop-up window, click the Reset button to confirm you want to restore Chrome to its default settings.

Mozilla Firefox

1. Open the Mozilla Firefox browser
2. Click on the Open menu icon in the upper right-hand corner, and then select Help or click the Help (?) icon.
3. Select the Troubleshooting Information option
4. On the Troubleshooting Information page, on the right side, click the Refresh Firefox… button.
5. In the Refresh Firefox pop-up window, click the Refresh Firefox button to confirm you want to restore Firefox to its default settings