Procedure for Resolving Printer Paper Jams

This procedure should be used to resolve a paper jam by technical personnel, though others may attempt it as well.

  1. Unplug the network cable. This ensures that the printer doesn’t get overwhelmed with queued jobs when you are troubleshooting it.
  2. Resolve the paper jam following the on-screen instructions. Follow them carefully. Always check input trays if the correct paper is inserted and that it is inserted correctly.
  3. Look for bits of torn paper stuck in the way.
  4. Check common locations of jams (e.g. duplexer).
  5. If the print jam seems to be resolved, do not plugin the ethernet/network cable yet.
  6. [Optional] If possible, ask the Helpdesk to clear the print server queue (bombay or papercut) from old print jobs that are queued.
  7. Request refunds for any partial print outs.
  8. Before plugging in the network cable, turn off the printer. Some printers have the option to put go to sleep or turn off the LED/LCD display. This is not what you want to do. You want to completely turn off the printer using a physical power switch OR by unplugging the power cable. Wait a few seconds, then plug in the network cable and turn on the printer. This clears cached jobs on the hard drive.
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